I almost always see this hotel as one of my top choices in the area, because 1)It's Marriott Hotel and I'm a Bonvoy Member, 2)It's 4 stars, 3)It's a Westin and 4)It's cheaper/cheapest than most of my options. Sometimes I stay with family, sometimes I get my own hotel, depending on what I have planned during my trip. The supervisor came out and I explained the situation. I approached the woman at the counter and asked to speak to the supervisor. She also offered to take his luggage and send him a text message when the room was ready. I was completely stunned on what happened next: He asked about early check in and went to speak to her manager, and he was given it for FREE!. I was standing on the side when she began helping a man check in. I also mentioned that they should speak to the person who is responding to social media messages, so that all the information is shares with guests. She apologized for the way I was treated, and upgraded my room, and gave me free parking. Another manager names Liz heard and came over. I showed her the email, and that it didn’t mention anything about a fee. She continued with stating: “it was in my email confirmation”. At the counter, I asked about early check in, and am now being told there is a charge. Sent a message through Facebook asking about early check in. Would definitely return if in the area again, and I really appreciated the welcome from Kristin!. The driver was courteous, helped me with my luggage, and most importantly, drove safely!. When I entered the lobby, the shuttle was there waiting. I took the free shuttle back to the airport. The room was clean with a large desk for working, an in-room safe, a robe, and a good shower.The bed was so comfortable, there was a stand alone makeup mirror in the bathroom (in addition to the wall mirror) and even a "relax" spray for getting a good night's sleep. And then I had an early flight back to the East Coast, so I was able to return to the lounge for a nice breakfast. Then their executive lounge was open for hors d'oeuvres (many Marriotts have closed their lounges since Covid), and I was able to grab something to eat. When I arrived, there was quite a line for check-in, but there was also an Elite line for members with nobody waiting. I had a room request, so I emailed back, and she took care of it immediately. About a week before I arrived, I received a personal email from Kristin Hynes (Sales Executive, Corporate Travel) welcoming me as a Platinum Elite member and encouraging me to contact her with any questions. Finest Punta Cana By The Excellence Collection All Inclusive.Hotels near Diversified Language Institute.Hotels near ITT Technical Institute - Torrance Campus.Hotels near Marinello Schools of Beauty.Hotels near Quantum Veritas International University Systems / QVIUS.Hotels near Argosy University Los Angeles.Hotels near La Cienega/Jefferson Station.Hotels near G/S Game Sports Bar Restaurant & Lounge.Hotels near Bitcoin ATM Los Angeles - Coinhub.Hotels near The Hollywood Action Experience.Hotels near Ride Free Motorcycle Tours and Rentals.Hotels near Freedom Tours & Charters - LA Tours.Hotels near Hertz Ride Motorcycle Rentals & Tours Los Angeles-LAX.Los Angeles Hotels With Adjoining Rooms.InterContinental (IHG) Hotels in Los Angeles.Preferred Hotels & Resorts in Los Angeles.Extended Stay America Hotels in Los Angeles.Best Western Plus Hotels in Los Angeles.Hampton by Hilton Hotels in Los Angeles.The Westin Los Angeles Airport Features.Hotels near The Westin Los Angeles Airport.
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